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In an Emergency

In the event of a medical emergency, telephone 111 for ambulance assistance.

If it is not an emergency, please see your GP or call Healthline on 0800 611 116 for health advice on treatment.

Healthline is a free, 24 hour a day telephone advice service which now includes the Well Child telephone advice service. Healthline registered nurses assess a person’s condition and health needs and recommend the best course of action and a timeframe in which to take action. They can also provide general health information. The Healthline service including the Well Child line provides parenting advice, child health promotion and health education.

Phone:0800 611 116
Web: www.healthline.govt.nz

Hawke's Bay Hospitals Emergency Department is open 24 hours a day, seven days a week. Please keep the Emergency Department for emergencies only.

The Emergency Department at Hawke's Bay Hospital is a busy place with over 40,000 presentations a year so patients are seen based on a priority system. This system is not on a ‘first in first serve basis’ instead patients are categorised by a triage nurse on their arrival based on the severity of the condition.

Those categories are:

  • Triage 1: Immediately life threatening
  • Triage 2: Imminently life threatening, or important time-critical 
  • Triage 3: Potentially life threatening, potential adverse outcomes from a delay of more than 30 minutes, or severe discomfort or distress
  • Triage 4: Potentially serious or potential adverse outcomes from a delay of more than 60 minutes, or significant complexity or severity or discomfort or distress
  • Triage 5: Less urgent.

If, while you are waiting, you feel your condition is worsening, please speak to the nurse.

We have a zero tolerance policy to physical, emotional and verbal abuse. ALL persons who demonstrate this behaviour will be asked to leave the premises.