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Options Hawke's Bay

What do we do?
Options Hawke's Bay is an assessment and service coordination agency that assists people with a disability, and their family/whanau, to maintain independence in their home and community, or a residential setting.

What is needs assessment?
A needs assessment helps to determine a person's abilities, resources, goals and needs, in order of priority.

What is service coordination?
During service coordination we look at a range of options to meet your identified needs and goals. This may include a mix of privately and publicly funded services, as well as help from family and friends.

The Referral Process:

Access to Options Hawke's Bay is through referral from the following sources:

  • Clients can phone directly
  • A Doctor, Practice Nurse or District Nurse may refer
  • Other support networks may contact the Options Hawke's Bay office
  • Click on this link to open an Options Hawke's Bay referral form:  Options HB Referral Form 2013 (Word 120KB)

Key Contacts:

Please contact Options Hawke's Bay referral coordinators for further information

Toll Free Phone:    0800 339 449
 Phone:   06 870 7485
 Fax:   06 870 7481
 Email:  Options@hawkesbaydhb.govt.nz 
 Office Hours:  Monday to Friday 8.30am to 5.00pm 
 Physical Address:  1st floor, Cnr McLeod Street and Omahu Road, Hastings
 Postal Address:  Options Hawke's Bay, Private Bag 9014, Hastings 4156

Services Provided:

Services that Options Hawke's Bay can link clients to include:

  • Assistance with home management and personal care in the home
  • Rehabilitation
  • Day programmes
  • Carer support
  • Residential care
  • Supported independent living
  • Short term home help after hospital discharge, or via a Doctor referral
  •  Meals on Wheels

Other information and advice:

  • Your privacy and confidentiality will be respected.
  • You have a right to access all information arising from your assessment.
  • If you have any concerns regarding your assessment or service coordination, then you may ask for a review. Please express your concerns to your assessor/coordinator in the first instance.
  • Hawke's Bay District Health Board Family Paid Carers Policy
  • If you are dissatisfied with our service you may contact any of the following:
    Nationwide health and disability advocacy service
    Freephone: 0800 555 050
    Email: advocacy@hdc.org.nz

    Freephone: 0800 11 22 33
    Website: www.hdc.org.nz